Terms of Service & EULA

Effective Date: 2026-09-23 Last Updated: 2026-09-23 Publisher: BKPA (PT. BERSAMAKITA PERKASA ABADI), operator of LiLO

These Terms govern your use of the LiLO mobile application ("LiLO"). By creating an account, signing in, or using LiLO in any way, you agree to these Terms and to our Privacy Policy.

This document also serves as the End-User License Agreement (EULA) required by Apple Guideline 1.2 for apps with user-generated content.

LiLO is a live social platform. You can broadcast live video or audio, host or join voice rooms, parties and PK battles, play in-room games, post short videos and photos ("Moments"), chat one to one and in groups, and send or receive virtual gifts. Some parts of LiLO involve money, and §7 to §10 below set out exactly how.

1. Eligibility

• You must be 17 years of age or older to use LiLO.
• You must give a truthful date of birth. Giving a false age is a breach of these Terms and is grounds for termination.
• You may not use LiLO if we have previously banned you.
• You may not use LiLO where the service is prohibited by applicable law.
• Additional checks apply before you can broadcast or be paid; see §6 and §9.

2. Your Account

• One account per person. We use face verification to detect one person holding several verified accounts. If we find duplicates we may suspend all but one of them.
• You may sign in with email and password, with a phone number and a one-time code, or with Sign in with Apple. Keep your credentials to yourself.
• You are responsible for everything that happens under your account.
• Money leaving your account is additionally protected by a security PIN that you set yourself. Keep it separate from your password and do not share it.
• If you suspect unauthorised access, change your password immediately and email security@lilo.club.
• You can delete your account in the app at any time (Me → Settings → Account & Security → Delete Account). What deletion does and does not erase is set out in §7 of the Privacy Policy.

3. Zero-Tolerance Policy for Objectionable Content and Abusive Users

Apple Guideline 1.2 requires a zero-tolerance stance on objectionable content and abusive users. These rules apply to everything on LiLO, and they apply to live broadcasts and voice rooms exactly as they apply to posts — a live stream is not a private space.

You agree, as a binding condition of using LiLO, that you will not:

• Post, broadcast, share, link to, or transmit any content that is:
• sexually explicit or pornographic, or nudity intended to sexually arouse;
• sexual or exploitative content involving minors, which we report to the authorities;
• hate speech, harassment, or targeted abuse based on race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, or serious disease;
• threats of violence, terrorism, or incitement to violence;
• self-harm, suicide or eating-disorder promotion;
• cruelty to animals;
• illegal drugs or weapons, or instructions for making weapons or explosives;
• infringing someone else's intellectual property, privacy or publicity rights;
• another person's personal data without their consent;
• fraudulent, deceptive or impersonating content;
• spam, bulk unsolicited messaging, or repetitive low-value content.
• Harass, bully, threaten, stalk or impersonate any other user.
• Broadcast, film or record another identifiable person without their consent.
• Offer, solicit or arrange paid private companionship, escort services, or any sexual service, whether paid in Coins, Diamonds or money.
• Ask users to pay you, or to move a conversation to another platform to pay you, outside the payment methods LiLO provides.
• Use another person's likeness, a pre-recorded video, a photograph or any substitute in place of your own live presence while hosting.
• Attempt to circumvent moderation, blocks, mutes, bans or suspensions.
• Manipulate rankings, gift totals, tasks, events or rewards, including by self-gifting through accounts you control, or by colluding to move Coins and Diamonds for a reward rather than a genuine gift.
• Reverse-engineer, decompile, or extract the app's source code, except where applicable law expressly allows it.
• Use bots, scripts or scraping tools to access the service.
• Interfere with the security or availability of the service.

Violating any item above is grounds for immediate content removal, room closure, loss of host privileges, forfeiture of unpaid earnings, and account suspension or termination, with or without notice, at our sole discretion.

4. Moderation & Reporting (Apple Guideline 1.2)

• Every post, comment, chat message, user profile and live room has a Report action available to anyone signed in.
• Every user can be blocked from their profile or from Settings → Blocked Users. Blocked users cannot message you and their content is hidden from you.
• Hosts and the room administrators they appoint can mute, remove from a seat, kick and ban users from their own room. Those powers exist to keep a room usable, and abusing them is itself a breach of these Terms.
• We operate a server-side moderation queue and commit to reviewing and actioning reports within 24 hours.
• Automated controls also apply. In particular, if a host is not visibly present on camera for longer than the configured limit, the system warns them and may close the room automatically.
• We may remove content, close rooms, suspend or terminate accounts that breach §3, without prior notice. The same standards apply to everyone. To appeal, email support@lilo.club with the username and a description of the action.

5. Your Content

• You keep ownership of what you post: videos, photos, captions, comments, chat messages, profile fields and your live broadcasts.
• By posting or broadcasting on LiLO you grant us a worldwide, non-exclusive, royalty-free licence to store, display, transmit, transcode and present that content within the LiLO service, solely to operate and improve it. We do not sell your content and we do not license it to third parties for advertising.
• The licence ends when you delete the content or your account, except for copies in routine backups, which rotate out, and except where we must keep a record for a safety or legal reason.
• Live broadcasts are public by their nature. Anyone in the room can see and hear them, and we cannot prevent a viewer from recording independently.

6. Going Live and Host Rules

• Before you can broadcast, we may require you to complete face verification and, for some features, a short live-photo check. What we collect and where it is processed is described in §1.3 of the Privacy Policy.
• While you host, you must be genuinely present on camera. Holding a photograph in front of the lens, playing a recording, or leaving the camera on an empty seat is a breach of these Terms, and the system may close the room automatically.
• New hosts may be placed in a protected status for a limited period, with its own reward rules. Those rules are shown in the app and can change.
• Host earnings depend on tasks, hours and rankings that are described in the app. We may adjust those rules, and we will not retroactively remove Diamonds you have already been credited, except to reverse fraud or a chargeback.
• Some accounts on LiLO are operated by us to demonstrate features and to test rooms. Gifts sent to such an account are not real transactions and are not charged to you.

7. Coins, Gifts and Paid Features

LiLO's core features are free. The paid economy is optional.

• Coins are a virtual currency you may buy with real money. On iOS, every Coin purchase you make in the app goes through Apple's In-App Purchase system (Apple Guideline 3.1.1). Apple processes the payment and its terms and refund policy apply. Prices are shown before you confirm.
• Coins may also be supplied by an authorised recharge agent or reseller where that is offered. Payment to an agent happens outside LiLO, under that agent's own terms. We record the Coin transfer, but we are not a party to the payment you make to an agent and we cannot refund it. Only deal with agents listed in the app, and never send money to anyone who contacts you claiming to sell Coins.
• Gifts are digital items you buy with Coins and send to a creator. Sending a gift is final. It is a purchase of a digital item, not a payment for any private service, and it does not entitle you to anything from the recipient.
• Store items, cars, frames, bubbles, stickers, vanity numbers, Noble tiers, Guardian and Fan Club memberships are digital items bought with Coins. Some expire after a period shown in the app.
• VIP may be offered as an auto-renewing subscription through Apple. It renews until you cancel it in your Apple account settings, and cancellation takes effect at the end of the paid period.

Coins and the items above are a limited, revocable, non-transferable licence to use digital content inside LiLO. They have no monetary value in your hands, cannot be redeemed for cash, and cannot be sold or transferred outside LiLO. Except where Apple's policies or applicable law require, purchases are final.

Deleting your account, or having it terminated for a breach of these Terms, forfeits unused Coins, Diamonds and items without compensation. We may change prices, change the catalogue, or discontinue items at any time.

You must be of legal age to purchase, or have the permission of the person responsible for the payment method. Do not pay with a method you are not authorised to use.

8. Diamonds and Creator Earnings

• Diamonds are what a creator receives when someone sends them a gift. They are a record of value earned inside LiLO, at the rate shown in the app.
• Diamonds can be exchanged for Coins, or requested as a payout under §9.
• Diamond rates, task rewards, ranking rewards and commission rates are set in the app and may change. Changes apply going forward.
• We may withhold or reverse Diamonds that came from fraud, a chargeback, a manipulated ranking, self-gifting, or any activity that breaches §3.

9. Payouts, Identity Verification and Fees

If you request a payout of Diamonds:

• You must complete identity verification. We ask for your legal name, a government identity document with photographs of both sides, and a selfie. What we store and for how long is set out in the Privacy Policy.
• You must provide a payout destination in your own name, such as a bank account or a wallet address, and confirm the request with your security PIN.
• Payouts are subject to a minimum amount, a conversion rate and any fees shown in the app at the time of the request.
• We review payout requests before paying them. We may refuse or hold a request where the identity details do not match, where the destination is not yours, or where we are investigating a breach of these Terms.
• You are responsible for any tax due on what you receive.
• Payouts are made to you as an independent user of the platform. Nothing in these Terms creates an employment relationship between you and BKPA.

10. Agents, Resellers and Agencies

• Recharge agents and resellers distribute Coins to other users. Agencies recruit and support hosts and receive a share of what their hosts earn.
• These roles require our approval, and we can withdraw that approval at any time.
• An agent, reseller or agency is an independent party, not our employee or representative, and may not claim otherwise.
• Any payment a user makes to an agent or reseller happens outside LiLO and is between those two people. We record the resulting Coin transfer only.
• Agents, resellers and agencies must not promise returns, run investment or recruitment schemes, misrepresent their relationship with LiLO, or pressure hosts. Doing so ends the role and may end the account.
• Commission and float rules are shown in the app and may change.

11. Service Availability

We work to keep LiLO online but do not guarantee uninterrupted service. Live streaming in particular depends on your network and on third-party infrastructure. We may modify, suspend or discontinue any part of the service at any time. Material changes affecting existing users will be announced in the app.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE FULLEST EXTENT PERMITTED BY LAW.

We do not control what users say or do in live rooms and we are not responsible for dealings between users, including any payment a user makes to an agent, a reseller or another user outside the payment methods LiLO provides.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, BKPA AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING FROM OR RELATED TO YOUR USE OF LiLO. IF, DESPITE THIS LIMITATION, BKPA IS FOUND LIABLE, ITS TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM OR (B) USD 100.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud.

14. Governing Law

These Terms are governed by the laws of the Republic of Indonesia, without regard to its conflict-of-laws rules. Disputes shall be resolved in the courts of Jakarta, Indonesia, unless mandatory consumer law requires another forum.

15. Changes to These Terms

We may update these Terms. If we make material changes we will update the "Last Updated" date above and show an in-app notice the next time you open LiLO. Continued use after that notice means you accept the change.

16. Contact

• General support: support@lilo.club
• Trust and safety: in-app Report (preferred), or safety@lilo.club
• Privacy and data requests: privacy@lilo.club
• Legal and copyright: legal@lilo.club
• Security: security@lilo.club

To file a copyright complaint, email legal@lilo.club with (a) identification of the work, (b) where the infringing content is on LiLO, (c) your contact details, and (d) a statement, under penalty of perjury, that you are the rights holder or authorised to act for them. Repeated infringement ends the account.