Child Safety Standards Policy
Effective Date: 2026-06-28 Last Updated: 2026-06-28 Publisher: BKPA (operator of LiLO) Child Safety Contact: safety@lilo.club
LiLO is a short video and photo social app for users aged 17 and older. This page explains LiLO's standards for child safety on the service, how to report child sexual abuse material (CSAM) or any conduct that endangers a minor, the timeline in which we respond, and how we cooperate with law enforcement. It is published in addition to our Privacy Policy and Terms of Service / EULA.
1. Zero Tolerance for Child Sexual Abuse Material
LiLO has a zero-tolerance policy for child sexual abuse material (CSAM) and for any content, conduct, or communication that sexually exploits, endangers, or grooms a minor. This includes, without limitation:
- Any image, video, audio, drawing, or text that depicts a minor in a sexual context.
- Sexualized commentary directed at or about a minor, including in comments, captions, hashtags, display names, bios, or 1:1 chat messages.
- Grooming behavior: attempts to develop a sexual relationship with a minor, requests for sexual images, sharing of sexual content with a minor, or attempts to move a minor off-platform for that purpose.
- Solicitation of CSAM, links to CSAM, or coded references intended to evade detection.
- Sextortion, financial sextortion, and threats made against a minor.
- Trafficking, recruitment, or facilitation of the commercial sexual exploitation of a minor.
A user is permanently banned from LiLO on the first substantiated finding under any item above, with no appeal.
2. Age Eligibility
You must be 17 or older to create or use a LiLO account. If we discover that an account belongs to a person under 13, we delete the account and all associated content within 5 business days of confirmation. For users between 13 and 16 who reach us through external reports, we remove the account and notify the email on file. We do not retain content from removed underage accounts beyond what is necessary to respond to law enforcement.
3. How to Report
If you encounter any content, message, or user on LiLO that you believe violates Section 1 of this policy, please report it using any of the channels below. Reports are confidential. You do not need to be a LiLO user to file a report.
| Channel | Where | Use for |
|---|---|---|
| In-app Report | The "Report" button on every post, every comment, and every user profile. Select the "Child safety / minor at risk" reason. | Fastest path. Routed straight to the Trust & Safety queue with full context (post id, reporter id, timestamp). |
safety@lilo.club | Anyone, including non-users, reporters in different time zones, parents, schools, and law-enforcement officers. | |
| General support | support@lilo.club | Forwarded to safety@lilo.club within one business hour. |
Please include, where possible: the LiLO URL or screenshot of the content, the offending username, and a short description of what you observed. Do not attach or describe the actual abusive media in detail beyond what is necessary to identify it — we do not need a copy from you in order to remove it.
4. Our Response Timeline (24-Hour SLA)
LiLO commits to the following service-level timeline for any report touching Section 1:
- Within 24 hours of receipt at
safety@lilo.clubor in the in-app Report queue, the Trust & Safety team reviews the report and takes a first action: remove the content, suspend the account, or escalate for further investigation. - Within 72 hours of a substantiated finding, we send a NCMEC CyberTipline report (or the equivalent body in the originating jurisdiction) when the content meets the legal threshold for CSAM.
- Within 7 days of action, we send a confirmation email to the reporter (when an email address was provided) summarizing what was done. We do not disclose details about the offending account.
This SLA is the same one quoted in our Terms of Service Section 4 (Moderation & Reporting) and is required by Apple App Store Review Guideline 1.2 for user-generated-content apps.
5. Takedown and Account Termination
Once a report is substantiated, LiLO will, on the same review cycle:
- Permanently remove the offending content from the public feed, from caches, and from search.
- Permanently terminate the offending account, including any linked or recently-created sibling accounts identified by IP, device, or email signal.
- Preserve a forensic copy of the content, the offending account record, and the surrounding context (timestamps, related messages) for the period required by law to support a future law-enforcement request, then securely delete it.
- Hide the offending content from all reporters and other affected users immediately, without waiting for the full review cycle, when the initial signal is strong enough.
- Block the offending account from re-registering with the same email, phone, or device fingerprint.
We do not offer an appeal process for terminations under Section 1. We do offer an appeal at support@lilo.club for any other moderation action you believe was taken in error.
6. Cooperation with Law Enforcement
LiLO fully cooperates with law enforcement agencies investigating crimes against children. Specifically:
- We send NCMEC CyberTipline reports (or the equivalent in the originating jurisdiction) for all substantiated CSAM findings, including the offending content's hash, the account identifiers, the IP and device metadata we hold, and the timestamps of the activity.
- We respond to valid legal process (subpoenas, court orders, MLAT requests) within the timeframe required by the issuing jurisdiction, and we preserve relevant records for that purpose when legally compelled.
- We accept emergency disclosure requests, in writing on official letterhead, from law-enforcement officers at
safety@lilo.clubwhen there is a good-faith belief that a delay would result in imminent harm to a minor. - We do not knowingly destroy or alter content or records that are the subject of a pending law-enforcement request or legal hold.
- We do not require a payment, license, or contract before responding to a law-enforcement request relating to child safety.
Routine law-enforcement contact and process-server materials should be directed to safety@lilo.club with subject line [LE REQUEST] followed by a brief case identifier.
7. Designated Child Safety Contact
The LiLO child safety contact, for both public reports and law-enforcement inquiries, is:
- Email:
safety@lilo.club - Reviewed: every business day, with the 24-hour SLA above.
- For general (non-child-safety) support:
support@lilo.club. - For privacy / data requests:
privacy@lilo.club.
This contact is also published in the app under Me → About → Contact us.
8. Related Policies
- Terms of Service / EULA — Section 3 (Zero Tolerance), Section 4 (Moderation & Reporting), Section 6 (Other People's Content).
- Privacy Policy — Section 6 (Children's Privacy), Section 7 (Your Rights including Account Deletion).
9. Changes to This Policy
If we change this policy we will update the "Last Updated" date above. For material changes affecting how reports are received or how we cooperate with law enforcement, we will additionally present an in-app notice the next time you open LiLO.